Privacy Policy

Last updated: 03/31/2026

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and explains Your privacy rights and how the law may protect You.

We use Personal Data to provide, operate, secure, and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Please read this Privacy Policy carefully before using Our Service.

1. Interpretation and Definitions

1.1 Interpretation

Words with capitalized initials have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

1.2 Definitions

For the purposes of this Privacy Policy: • Account means a unique account created for You to access the Service or parts of the Service. • Athlete means a user who books or requests creative services through the Service. • Business means Vizu Connect LLC, referred to as “Vizu,” “We,” “Us,” or “Our.” • Company means Vizu Connect LLC. • Cookies means small files placed on Your Device that store information about Your use of the Service. • Creator means a user who offers services through the Service, including but not limited to photographers, videographers, and graphic designers. • Device means any device that can access the Service, including a computer, mobile phone, or tablet. • Personal Data means any information that identifies, relates to, describes, or can reasonably be linked to an individual. • Service means the Vizu website, marketplace, application, and related services. • Service Provider means a third party that processes information on Our behalf or helps Us operate the Service. • Third-Party Social Media Service means a third-party platform that allows login, registration, or content sharing. • Usage Data means information collected automatically from Your use of the Service. • Website means Vizu, accessible at vizuconnect.com. • You means the individual or legal entity accessing or using the Service.

2. Contact Us

If You have any questions about this Privacy Policy, You can contact Us: • By email: legal@vizuconnect.com

3. Collecting and Using Your Personal Data

3.1 Types of Data Collected

3.1.1 Personal Data

While using the Service, We may ask You to provide certain information that can be used to contact or identify You. This may include: • first and last name • email address • phone number • mailing address • billing address • city, state, ZIP or postal code • profile photo • username or display name • portfolio content • messages sent through the Service • booking details • payment-related information • bank payout information • tax information where required • government-issued identification or verification information where required • support requests • reviews, ratings, and feedback • Usage Data

3.1.2 Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include: • IP address • browser type and version • pages visited • date and time of visits • time spent on pages • device identifiers • operating system • referral URLs • app and website performance data • diagnostic and crash data

3.1.3 Information From Third-Party Social Media Services

You may be able to create an Account or sign in using a Third-Party Social Media Service, such as: • Google • Apple • Facebook / Meta • X • LinkedIn

If You register through a Third-Party Social Media Service, We may collect information already associated with that account, such as Your name, email address, and profile image, depending on the permissions You grant.

3.1.4 Identity Verification Information

We may collect or receive identity verification information from You or from third-party verification providers to confirm identity, prevent fraud, assess eligibility, and help keep the marketplace safe.

This may include: • name • date of birth • photo identification • selfie or verification image • verification status • related metadata provided by the verification provider

3.1.5 Tracking Technologies and Cookies

We use Cookies and similar technologies to operate and improve the Service.

These may include: • session cookies • persistent cookies • analytics tools • web beacons • tags and scripts

We may use Cookies for: • authentication • fraud prevention • remembering preferences • measuring traffic and usage • improving performance • marketing and advertising

You can instruct Your browser to refuse Cookies, but some parts of the Service may not function properly if You do so.

3.2 Use of Your Personal Data

We may use Personal Data for the following purposes: • To provide and maintain the Service, including operating the marketplace and managing performance, security, and reliability. • To manage Your Account, including registration, login, profile display, and account administration. • To facilitate Bookings and transactions, including matching Athletes and Creators, processing requests, sending notifications, and managing order flow. • To process payments and payouts, including payment collection, payout facilitation, tax reporting support, fraud checks, chargeback handling, and financial compliance. • To verify identity and improve trust and safety, including account approval, fraud prevention, dispute review, moderation, and policy enforcement. • To communicate with You, including by email, text, phone, push notification, or in-app messaging regarding account, booking, security, support, and platform updates. • To manage support requests and disputes, including customer service, booking issues, refund reviews, payout reviews, and safety reports. • To personalize the Service, including showing relevant creators, bookings, recommendations, and content. • To improve the Service, including analytics, product development, feature testing, research, and troubleshooting. • To send marketing communications, where permitted by law, including promotions, updates, and new features. • To comply with legal obligations, including tax, accounting, law enforcement, court orders, and regulatory requests. • To protect rights and security, including investigating misuse, enforcing terms, and protecting the Service, users, and third parties. • For business transfers, such as a merger, sale, financing, restructuring, or acquisition. • For other purposes with Your consent.

3.3 Sharing of Your Personal Data

We may share Personal Data in the following situations: • With other users of the Service, when needed to facilitate a Booking, communicate through the platform, process delivery, or complete the marketplace experience. For example, Athletes and Creators may see each other’s name, username, profile information, and Booking-related details. • With Service Providers, including providers for payments, payouts, verification, hosting, analytics, customer support, storage, email delivery, communications, security, and automation. • With payment processors, to process charges, refunds, payouts, and related financial activity. • With identity verification providers, to verify identity, assess fraud risk, and manage account eligibility. • With cloud storage or file delivery providers, where needed to support content delivery or operational workflows. • With analytics and advertising partners, where permitted by law, to understand how the Service is used and to market the Service. • With affiliates or business partners, where needed to operate or grow the Service. • For legal or safety reasons, including responding to lawful requests, preventing fraud, investigating misuse, and protecting rights, property, or safety. • In connection with a business transfer, such as a merger, sale, or acquisition. • With Your consent, for any additional purpose You authorize.

3.4 Public and User-Visible Information

Some information You provide may be visible to other users or to the public, depending on how the Service works.

This may include: • profile name • profile photo • portfolio content • service listings • reviews • ratings • creator category or specialty • location or general service area • publicly visible activity on the marketplace

You are responsible for any information You choose to make public or share with other users.

3.5 Retention of Your Personal Data

We retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy, including to: • provide the Service • manage Accounts and Bookings • process payments and payouts • resolve disputes • comply with legal, tax, accounting, and regulatory obligations • enforce agreements and protect the Service

We may retain certain information after Account deletion where necessary for fraud prevention, legal compliance, dispute resolution, backup, auditing, or enforcement purposes.

3.6 Transfer of Your Personal Data

Your information may be processed and stored in locations outside Your city, state, or country, where privacy laws may differ from those in Your jurisdiction.

By using the Service and providing information, You understand that Your data may be transferred to and processed in other jurisdictions.

We take reasonable steps to help ensure that any such transfer is handled securely and in accordance with this Privacy Policy.

3.7 Delete, Access, and Correct Your Personal Data

You may request to access, correct, update, or delete certain Personal Data.

You may also be able to manage some of Your information through Your Account settings.

Please note that We may retain certain information where: • We are legally required to do so • We need it to complete an ongoing transaction • We need it for fraud prevention or security • We need it to resolve disputes or enforce agreements • retention is otherwise permitted or required by law

4. Detailed Information on the Processing of Your Personal Data

4.1 Analytics

We may use analytics providers to understand how users interact with the Service and to improve functionality, performance, and user experience.

These providers may collect Usage Data and similar information through Cookies or related technologies.

4.2 Email and Communications

We may use email, transactional messaging, SMS, support tools, and similar communication providers to: • send account and booking notifications • send verification messages • provide customer support • deliver product updates • send marketing communications where allowed

You may opt out of marketing emails, but We may still send transactional or service-related messages.

4.3 Payments and Payouts

We may use third-party payment providers to process payments, refunds, and payouts.

We do not necessarily store full payment card information ourselves. Payment information may be handled directly by payment processors in accordance with their own privacy policies and security standards.

4.4 Identity Verification and Trust & Safety

We may use third-party providers to support identity verification, fraud checks, moderation, account approval, and related trust and safety functions.

These providers may process identity documents, images, identifiers, and related metadata in accordance with their own policies and agreements with Us.

4.5 Customer Support and Messaging

We may use third-party tools to provide: • support chat • email support • help desk functions • messaging • dispute handling • operational notifications

4.6 Advertising and Remarketing

We may work with advertising or remarketing partners to promote the Service, measure campaign effectiveness, and show relevant advertisements.

Where required by law, We will seek consent before using non-essential advertising technologies.

5. Disclosure of Your Personal Data

5.1 Business Transactions

If We are involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, Personal Data may be transferred as part of that transaction.

5.2 Law Enforcement and Legal Requirements

We may disclose Personal Data if required to do so by law or in response to valid legal requests.

5.3 Protection of Rights

We may disclose Personal Data where We believe it is necessary to: • comply with legal obligations • protect and defend Our rights or property • investigate misuse or wrongdoing • prevent fraud or illegal activity • protect the safety of users or the public • protect against legal claims

6. Security of Your Personal Data

We use reasonable administrative, technical, and organizational measures to help protect Personal Data.

However, no method of transmission over the internet or method of electronic storage is completely secure, and We cannot guarantee absolute security.

7. GDPR Privacy

7.1 Legal Bases for Processing

If the GDPR applies, We may process Personal Data based on: • consent • performance of a contract • compliance with legal obligations • legitimate interests • protection of vital interests • other lawful bases recognized under applicable law

7.2 Your GDPR Rights

If applicable, You may have the right to: • access Your Personal Data • correct inaccurate Personal Data • request deletion • object to certain processing • restrict certain processing • request portability • withdraw consent where processing is based on consent • lodge a complaint with a supervisory authority

7.3 Exercising GDPR Rights

You can exercise GDPR-related rights by contacting Us at [BUSINESS EMAIL].

We may need to verify Your identity before responding.

8. California Privacy Rights

This section applies to California residents to the extent required by applicable law.

8.1 Categories of Personal Information We May Collect

Depending on how You use the Service, We may collect categories such as: • identifiers • contact information • payment and financial information • commercial information • internet or network activity • account and profile information • communications and support history • verification information • professional or portfolio-related information • inferences based on usage or marketplace activity

8.2 Sources of Personal Information

We may collect Personal Data: • directly from You • automatically from Your use of the Service • from other users during marketplace activity • from Service Providers • from payment providers • from identity verification providers • from social login providers • from analytics, marketing, or anti-fraud partners

8.3 Business or Commercial Purposes

We may use or disclose Personal Data to: • operate and provide the Service • complete transactions • manage accounts • process payments and payouts • verify identity • provide support • detect and prevent fraud • market the Service • improve products and services • comply with legal obligations

8.4 Sale or Sharing

We do not sell Personal Data for money in the ordinary sense.

However, some advertising, analytics, or remarketing activities may be considered “sharing” or a “sale” under certain privacy laws. Where applicable, You may have the right to opt out of such activities.

8.5 California Rights

If You are a California resident, You may have the right to: • know what Personal Data We collect, use, disclose, sell, or share • request deletion • request correction • opt out of sale or sharing • limit certain sensitive data uses where applicable • not be discriminated against for exercising Your rights

8.6 Exercising California Rights

To exercise applicable privacy rights, contact Us at [BUSINESS EMAIL].

We may need to verify Your identity before completing Your request.

9. Do Not Track

Some browsers include a “Do Not Track” setting. Because there is not a universally accepted standard for handling those signals, the Service may not respond to them in all cases.

10. Children’s Privacy

The Service is not intended for children under 13, and We do not knowingly collect Personal Data from children under 13.

If You believe a child under 13 has provided Us Personal Data, contact Us and We will take appropriate action.

If local law requires a higher minimum age or parental consent, those requirements may also apply.

11. Links to Other Websites

The Service may contain links to third-party websites or services that We do not operate.

We are not responsible for the privacy practices of those third parties. We encourage You to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If We make material changes, We may notify You by email, through the Service, or by another reasonable method. Continued use of the Service after the updated Privacy Policy takes effect means You accept the revised version.